Privacy Policy

Details we hold

To run your account we may hold your name, home address, date of birth and gender, together with your email address and telephone number.

How your data is handled

We treat the personal data of every account holder in line with that person's rights. It is collected only for a specific, lawful purpose and stored securely. Marketing works on an opt-out basis, and your data may also help train and improve our artificial intelligence systems. You have the right to see your own data and to have wrong or inappropriate details corrected or erased.

When we share data

If a governing authority asks for it, we instruct the financial institution that holds your account to release the requested information, and we disclose personal data whenever an authority or the governing law requires it. To detect and control fraud we may pass your data to third parties such as AVS providers and other partners. Where we have reasonable grounds to suspect irregularities on your casino account, we may also inform the relevant recipients. Apart from these cases we promise not to sell, give away or pass on your personal or company information, and we send you information or materials only when you ask for them.

Marketing messages

We may use your data for customer relationship management. You can stop electronic promotional mail at any time through our Casino Support Centre.

Checks on your identity

Registering an account gives us your consent to any verification we need. After a deposit or before a payout we can ask for a clear copy of your valid ID, such as your passport, your driving licence or a national identity card, a card copy that shows the holder's name or other proof of your deposit method, and a bank statement or utility bill from the last 3 months. A registered notary may need to certify them. For fraud or anti-money-laundering checks we can ask where your funds or wealth come from, and we may ask how much you intend to gamble. If we cannot confirm who you are, your account may be frozen and payments held back.

Anyone under 19 found using our casino software has all play voided and winnings forfeited, and we may report it to the authorities. We keep your documents confidential for five years after the account closes, longer only if a regulation requires it.

Users outside the country of processing

Information you give us is transferred to and stored in locations abroad. Data protection rules there may differ from your own country, and governments, courts or police in those places may ask for access to it.